Customer Experience Strategy for Business

For customers, voice-based interfaces will act as an easier-to-use technology that they don’t have to necessarily learn or adapt to. Humans can speak much faster than they can type, so speech will be a more sought-after medium. Moreover, voice-based technologies are becoming more and more intuitive.

As machines become more human, a customer is more likely to form an emotional attachment to them, and in turn, with the brands.

Think about it, imagine, asking your phone to order a pizza and it responds with your favorite toppings or maybe tells me there is a ‘Buy One Get One Free offer’ running.

You can even ask for weather updates, order products online, book movie tickets, look for news on customer experience strategies in 2018, play your choice of music and much more using these digital assistants.